FAQ

What is Dream With Kat?

Dream With Kat is a small online shop specializing in adorable treasure bags. Each bag is thoughtfully put together with love and filled with magical surprises to add to your collection or simply brighten your day.

What are the Kawaii Mystery Bags?

Our Kawaii Mystery Bags are delightful surprise bundles filled with character-themed treasures! Each bag reflects the unique style of a chosen character and includes a curated selection of adorable items, from plushies to accessories, thoughtfully packed with love.

Each bag is a perfect way to add a little extra kawaii magic to your day! 🎀

What are the Cute Bracelets Lucky Bags and how does it work?

Our Lucky Bags are mystery bags filled with handcrafted bracelets and kawaii charms! 🎁 You can choose to have your order unboxed live on TikTok or receive it sealed for a surprise at home. Find a special acrylic charm? You’ll win an extra Lucky Bag for free!

How do I place an order?

Browse our collection and add your favorite items to the cart. Once you're ready to purchase, click the cart icon and then the "Checkout" button. Follow the instructions to enter your shipping and payment details, then review your order before clicking "Place Order."

Can I change or cancel my order after it’s been placed? 

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, UnionPay and other secure payment options available through Shopify Payments.

Is my payment information secure?

Yes, your payment information is processed through secure payment gateways and is never stored on our website.

Where do you ship to?

We ship worldwide.

How much does shipping cost?

Shipping costs are calculated and shown at checkout. Additional customs or import fees may apply, depending on your country’s regulations.

How long will it take to receive my order?

We process all orders within 1–2 business days and ship from Germany. Shipping times vary by location:

• Europe: 2–7 business days
• North America: 5–10 business days
• Asia: 5–12 business days
• Australia: 6–14 business days
• Other regions: Varies; contact us for details

Delivery times are estimates and may be affected by customs, holidays, or local delays.

What is your return policy?

Returns and exchanges accepted within 14 days. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you encounter any issues with your order, please contact us at info@dreamwithkat.de. We will do our best to assist you and find a solution.

How can I contact customer service?

You can reach us via email at info@dreamwithkat.de. We are here to help and will respond to your inquiries as soon as possible.

What if I have a problem with my order?

We aim to give you the best shopping experience possible. If you run into any issues with your order, please reach out to us—we're here to help and will do everything we can to make things right and ensure your satisfaction.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders and save your information for future purchases.

How do I create an account?

Click on the "Sign Up" or "Create Account" button on our website and follow the instructions to register.

Are the products safe and compliant? (GPSR)

Yes, all our products comply with European safety standards under the General Product Safety Regulation (GPSR). They are free from prohibited substances and carefully inspected. Please note: Not suitable for children under 3 years of age (choking hazard).